A recent blog post over at pcjs.org explores some of the mysteries surrounding information that at one point or another was published as a Microsoft KnowledgeBase article (or a KB article for short).
It’s not entirely clear where the KB articles originally came from or when, or what happened to them. The current best guess is that the KB articles started being written around 1987 and were likely accessible through some online service (dial-up, that is). They were never particularly well organized and relied on using keywords, which were themselves not clearly defined. The KB articles were written by Microsoft support personnel with input from product development, and often corresponded directly to bugs reported by customers. Finding something was a little difficult, and it appears that the main purpose was to publish something that customers could be pointed to.
KB articles were also updated, so the a KB article with a given number in 1989 was not necessarily identical to the same KB article in 1992. The information content was largely the same but the exact text was not. Some KB articles were also removed entirely, not always for obvious reasons.
Many KB articles contain useful information not found anywhere else, but finding them can be tricky. Sometime in the mid to late 1990s, Microsoft started publishing KB articles on the web and that became the official KB repository. But many KB articles never made it there in the first place (such as KB articles related to OS/2, which Microsoft had thoroughly disowned by then). Does that mean the old KB articles are gone? Well, not exactly… Continue reading